Endpoint Analyst

The Enpoint Analyst works from specifications to install, configure and monitor desktops, mobile devices, and other network attached devices commonly used by the ship Crew.

• A high degree of customer service for all support queries and follow to service management principles

• Respond to and resolve customer calls in a professional and timely manner

• Take ownership of customer problems and be proactive when dealing with their issues

• Build, deploy, maintain and/or upgrade new or existing Endpoint Management tools, such as Microsoft Endpoint Manager, WDS, WSUS, MDT and PXE Servers

• Research and recommend equipment and hardware solutions

• Monitor updates via Automatic Deployment Rules, Update Groups, Deployment Rings and other deployment methods

• Active Directory Process Automation and Group Policy administration 

• Successful completion of Mercy Ships On Boarding program required for commitments 12 months or longer

• Associate degree in Information Systems, or Computer Science, or the equivalent combination of education and experience preferred

• At least 2 years relevant work experience is required, preferably in an enterprise IT environment

• Certification in Microsoft Modern Workplace or Enterprise Mobility and Security preferred

• Working knowledge of windows registry, DHCP, DNS, DFS, Active Directory and/or Azure Active Directory.

• Good knowledge of latest desktop and mobile device operating systems administration tools and techniques to support Android, Apple and Windows devices.

• Help-desk and issue tracking software experience preferred

• MCP, CompTIA A+ and/or Network+ certification, or equivalent preferred

• Knowledge of technology deployment methodologies and frameworks for incident resolution